Terms & Conditions

Effective Date: 20/07/2025

Welcome to Soap Up Limited. By using our website and purchasing our products, you agree to the terms below. Please read them carefully—they’re here to protect you and us.

1. Website Use

  • By accessing our website, you agree to comply with these terms and all applicable laws.

  • All website content (text, images, logos, and more) is owned by Soap Up Limited and protected by copyright and trademark law. You may not copy, reproduce, or use our content without our written permission.

  • You agree not to misuse our website, including but not limited to introducing viruses, hacking, or engaging in unlawful or prohibited activities.

2. Orders & Payments

  • All orders are subject to availability. We reserve the right to refuse or cancel any order at our discretion, particularly if fraud is suspected.

  • Prices are listed in New Zealand Dollars (NZD) and include GST. Prices may change at any time without notice.

  • We strive to ensure all product information is accurate, but actual packaging may vary.

  • Payment must be made at the time of order using our accepted payment methods.

3. Returns & Refunds

  • Unopened products can be returned within 30 days of delivery for a full refund. Opened or used products cannot be returned for hygiene reasons.

  • Refunds will be processed to your original payment method within 5–10 business days after we receive your return.

  • If your order arrives damaged or defective, contact us within 7 days for a replacement or refund.

4. Privacy & Data Protection

  • We collect personal information (such as your name, email, and address) to process orders and provide customer service.

  • Your information is kept secure and is never sold or shared with outside parties, except as required by law.

  • We comply with the New Zealand Privacy Act and, for EU customers, the General Data Protection Regulation (GDPR).

5. Product Safety & Skin Reactions

  • All ingredients are clearly listed on our website and packaging.

  • Our products are for external use only. If irritation occurs, discontinue use immediately and consult a healthcare professional.

  • Some products may contain allergens. Please read ingredient lists carefully and perform a patch test before full use, especially if you have sensitive skin or allergies.

  • Everyone’s skin is unique. While our products are designed for sensitive skin, Soap Up Limited is not liable for any adverse reactions. Use is at your own risk.

6. Disclaimer

  • Our products are cosmetic and not intended to diagnose, treat, cure, or prevent any disease or medical condition.

  • Results may vary from person to person.

7. Limitation of Liability

  • To the maximum extent permitted by law, Soap Up Limited’s total liability for any claim arising from your use of our website or products is limited to the amount paid for the product in question.

8. Product Liability & Indemnity

  • By using our products, you agree to use them only as directed and at your own risk.

  • Soap Up Limited is not responsible for any injuries, damages, or losses resulting from misuse or unexpected reactions.

  • You agree to indemnify and hold Soap Up Limited harmless from any claims, damages, or expenses arising from your use of our products.

9. Shipping & Delivery

  • We offer a range of shipping options for New Zealand and international customers.

  • Estimated delivery times are provided at checkout. We are not responsible for delays caused by shipping carriers, customs, or events beyond our control.

  • International customers are responsible for any customs duties, taxes, or import fees.

10. Force Majeure

  • Soap Up Limited is not liable for any delay or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or supply chain disruptions.

11. Changes to Terms

  • We may update these Terms & Conditions at any time. Continued use of the website or our products after changes are posted constitutes acceptance of those changes.

12. Severability

  • If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13. Age Restrictions

  • You must be at least 18 years old to purchase from our website. By placing an order, you confirm that you meet this requirement.

14. Third-Party Links

  • Our website may contain links to third-party websites. Soap Up Limited is not responsible for the content, privacy practices, or accuracy of information on these external sites.

15. Governing Law & Dispute Resolution

  • These terms are governed by the laws of New Zealand.

  • Any disputes arising from these terms will be subject to the exclusive jurisdiction of the New Zealand courts.